Troubleshooting
Find solutions organized by topic. Each guide contains detailed troubleshooting for that feature.
Quick Links
| Issue Type | Guide |
|---|---|
| Leash App & USB Connection | Leash App → Troubleshooting |
| HowlNET & Network | HowlNET → Troubleshooting |
| Camera & Strobe Sync | Calibration → FAQ |
| Effects | Effects → Troubleshooting |
| Firmware Updates | Firmware → Troubleshooting |
Common Mistakes to Avoid
Setup Mistakes
- Wrong HowlNET direction - Must connect OUT → IN, not IN → OUT
- Power to wrong node - Only connect 24V bus power to one node in a chain (Reccomended connecting to Director)
- Using USB during firmware flash - Disconnect 24V bus power first
- Exceeding cable length - 100m maximum per system
Camera Mistakes
- Camera sleep mode enabled - Disable power-saving/sleep for reliable triggering. Wake for a period of time before triggering
- Forgetting to assign calibration channels - After calibrating, assign channels to camera ports in Leash
- Using wrong cable type - Use supported camera sync cable (2.5mm TRS)
Multi-Node Mistakes
- Not connecting USB to Director - USB must connect to first node in chain
- Insufficient power capacity - Use 2.5A adapter for ~20 nodes
- Mixed firmware versions - Keep all nodes on same firmware version
Power Issues
Node won't power on
| Check | Solution |
|---|---|
| Power source | Verify 24V adapter is connected and outlet is live |
| USB power | Try a different computer USB port or use 24V Bus power adapter instead |
Node powers off or reboots unexpectedly
- Insufficient power: When daisy-chaining, ensure 24V adapter can supply enough current for all nodes (~2W per node)
- Fuse Protection: Ensure you are not connecting more nodes than is suppored by the Bus Power port (~20 nodes)
- Cable issues: Check HowlNET cables for visible damage
Getting More Help
If issues persist:
-
Document the problem:
- Note firmware version
- List hardware configuration
- Describe steps to reproduce
-
Check connections:
- Photo of wiring setup can help diagnose
-
Contact Support: